![]() You have been dishonest in your representation to me and have not provided the services I have paid for and this is reason enough for me to ask that my refund take place immediately for all charges paid to date. This is a bait and switch situation, and this is a complete failure to properly install an alarm that I have paid for. In either case, there are multiple windows in my house that are not set up. I am sickened to find out that after 14 months of service, that I have never had a fully functioning alarm system, because when you set up my alarm system, you failed to put working sensors on all of the windows or set them up properly. I decided to test some of the windows with a technician, and I found out that several of my windows were never even set up on my alarm system. I tried to install a sensor today because of a broken sensor, and I pay for insurance on this account. I have spent the last 2 1/2 hours on the phone with Brinks today and I have been hung up on, and no one has assisted me as you will find out when you listen to the recordings. This is a formal complaint with an expectation that I will be refunded for all charges over the last 14 months from this company. On Mar 4, 2023, at 7:41 PM, Linda Gonzalez wrote: What is worse, is your refusal to even call me back. What a terrible company and your illegal activity and basic theft of money for services is disgusting. I want a full refund of all money paid and want my contract cancelled immediately. No one has contacted me or returned my call on Monday or Tuesday. On Mar 8, 2023, at 6:24 AM, Linda Gonzalez wrote: Where can I file for arbitration on this account if you are refusing to respond or assist me? On Mar 8, 2023, at 7:08 AM, Linda Gonzalez wrote: I was promised a return call and never got it. I have paid for an alarm system that has never been fully set up. This complete lack of customer service is appalling. I was told only 5 doors/windows of over 20 are connected to the alarm panel. I have now paid for 13 months for an alarm system that was never set up. There is absolutely no service I have received. My appointment to set up my alarm system after a full year paying you for the system was cancelled and now there is a new appointment set up in April. I am glad all conversations are recorded. I have been on the phone over 2 hours today with Brinks and spoke to multiple representatives. ![]() If you’re still mulling this one over, visit our Best Home Security Systems for some expert comparison.My March 4 email below has never been responded to.
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